Complaints Resolution Official (CRO) Refresher Training 2017

USD
$69.00

90-120 minutes
USD
$0.00

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Overview

The 2017 Complaints Resolution Official (CRO) Refresher Training from Open Doors Organization is now open for registration.

Annual refresher training is required under 14 CFR 49 Part 382.143 for all employees performing the CRO function.

This course provides important updates and current information on accessibility and customer service and is a must for all Complaint Resolution Officials.

This is an on-demand online course that can be taken at any time.

Objectives

The 2017 refresher includes:

  • Government Updates
  • Top Complaints & Part 382 Review
  • Airline & CRO Responsibilities
  • Update on Travellers with Nut Allergies
  • Resources
  • Assessment

This year’s guest speaker is Ray Prentice, Director of Customer Advocacy and Accessible Services at Alaska Airlines.  Eric and Ray discuss what makes Alaska Airline's one of the industry leaders in Customer Service and Accessibility.

Comments

This training module is organized into the following sections:

  1. Government Updates
  2. Top Complaints & Part 382 Review
  3. Airline & CRO Responsibilities
  4. Update on Travellers with Nut Allergies
  5. Resources
  6. Assessment

Candidates must successfully complete the integrated online assessment to receive a Certificate of Completion.